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Examining the impact of service quality and product innovation on willingness to buy electric vehicles: the mediating role of customer satisfaction Cover

Examining the impact of service quality and product innovation on willingness to buy electric vehicles: the mediating role of customer satisfaction

Production Engineering Archives
Volume 31 (2025): Issue 2 (June 2025)
By: Charli SitinjakORCID and  Józef OberORCID  
Open Access
|May 2025

Authors

Charli Sitinjak

ORCID

charli.sitinjak@esaunggul.ac.id

Faculty Psychology, Universitas Esa Unggul, West Jakarta City, Indonesia

Józef Ober

ORCID

jozef.ober@polsl.pl

Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Zabrze, Poland
DOI: https://doi.org/10.30657/pea.2025.31.16 | Journal eISSN: 2353-7779 | Journal ISSN: 2353-5156
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Language: English
Page range: 163 - 172
Submitted on: Mar 13, 2025
Accepted on: Apr 14, 2025
Published on: May 27, 2025
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
electric vehicles,
EV adoption,
service quality,
product innovation,
customer satisfaction
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering,
Materials sciences,
Materials sciences, other

© 2025 Charli Sitinjak, Józef Ober, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution 4.0 License.

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