The role of leadership has become increasingly strategic, aiming to transform a group of individuals into a team aligned with a common goal and focused on achieving the collective good. This study analyses the impact of leadership and conflict management on organizational growth, when properly managed. The research was based on a literature review and on-site analysis of a team of thirty inventory analysts, led by two managers with different profiles: one with an autocratic style and the other with a democratic and liberal approach. The results indicate that different leadership styles directly influence team performance. Literature, combined with effective strategies, can drive organizational change, providing new perspectives and improving results. In addition, the continuous encouragement of learning, the leader’s ability to influence and trustworthiness, as well as their active participation in the stages of the process, are essential factors for the development of team skills and organizational success. The research identifies as an important point that adequate training, combined with personalized leadership for the team to be led, is directly linked to increased team performance. As an indication for future work, approach the leader and their subordinates within the framework of human temperament, implementing the Dominance, Influence, Stability and Conformity (DISC) method.
© 2025 José Salvador da Motta Reis, Déborah Silva de Almeida Gastão, Nilson Rodrigues da Silva, Gilberto Santos, Luís César Ferreira Motta Barbosa, José Carlos de Sá, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution 4.0 License.