Acharyulu, G., Shekbar, B.R., 2012. Role of Value Chain Strategy in Healthcare Supply Chain Management: An Empirical Study in India. The International Journal of Management, 29, 91.
Ahmad, S.Z., Ahmad, N., Papastathopoulos, A., 2019. Measuring service quality and customer satisfaction of the small- and medium-sized hotels (SMSHs) industry: lessons from United Arab Emirates (UAE). Tourism Review, 74(3), 349-370, DOI: 10.1108/TR-10-2017-016010.1108/TR-10-2017-0160
Ahmed, S.A.K.S., Ajisola, M., Azeem, K., Bakibinga, P., Chen, Y.F., Choudhury, N.N., Fayehun, O., Griffiths, F., Harris, B., Kibe, P., Lilford, R.J., Omigbodun, A., Rizvi, N., Sartori, J., Smith, S., Watson, S.I., Wilson, R., Yeboah, G., Aujla, N., Yusuf, R., 2020. Impact of the societal response to COVID-19 on access to healthcare for non-COVID-19 health issues in slum communities of Bangladesh, Kenya, Nigeria and Pakistan: results of pre-COVID and COVID-19 lockdown stakeholder engagements. BMJ Global Health, 5(8), e003042, DOI: 10.1136/bmjgh-2020-00304210.1136/bmjgh-2020-003042744319732819917
Bajpai, V., 2014. The Challenges Confronting Public Hospitals in India, Their Origins, and Possible Solutions. Advances in Public Health, 2014, 898502, DOI: 10.1155/2014/89850210.1155/2014/898502
Becker, F., Parsons, K.S., 2007. Hospital facilities and the role of evidence-based design. Journal of Facilities Management, 5(4), 263-274, DOI: 10.1108/147259607108225910.1108/1472596071082259
Blumenthal, D., Fowler, E.J., Abrams, M., Collins, S.R., 2020. Covid-19 – Implications for the Health Care System. New England Journal of Medicine, 383(15), 1483-1488, DOI: 10.1056/nejmsb202108810.1056/NEJMsb202108832706956
Bond, E., David, B., Seymour, P., Duncan, N., 1985. Medical Technology Assessment in Developed Countries: Trends and Opportunities for Collaboration - Assessing Medical Technologies - NCBI Bookshelf.
C., B., B., G., 2004. The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry. South African Journal of Business Management, 35(4), 27-37, DOI: 10.10520/EJC2226710.4102/sajbm.v35i4.666
Chatterjee, S.S., Chakrabarty, M., Banerjee, D., Grover, S., Chatterjee, S.S., Dan, U., 2021. Stress, Sleep and Psychological Impact in Healthcare Workers During the Early Phase of COVID-19 in India: A Factor Analysis. Frontiers in Psychology, 12, 611314, DOI: 10.3389/fpsyg.2021.61131410.3389/fpsyg.2021.611314794735433716874
Gandhi, A.V., Sharma, D., 2018. Technical efficiency of private sector hospitals in India using data envelopment analysis. Benchmarking: An International Journal, 25(9), 3570-3591, DOI: 10.1108/BIJ-06-2017-013510.1108/BIJ-06-2017-0135
Garg, R., Aagja, J.P., 2010,). Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context. International Journal of Pharmaceutical and Healthcare Marketing, 4(1), 60-83, DOI: 10.1108/1750612101103603310.1108/17506121011036033
Gopalan, H.S., Misra, A., 2020. COVID-19 pandemic and challenges for socio-economic issues, healthcare and National Health Programs in India. In Diabetes and Metabolic Syndrome: Clinical Research and Reviews, Elsevier Ltd, 14(5), 757-759, DOI: 10.1016/j.dsx.2020.05.04110.1016/j.dsx.2020.05.041726109332504992
Kasthuri, A., 2018. Challenges to Healthcare in India - The Five A’s. Indian Journal of Community Medicine : Official Publication of Indian Association of Preventive Social Medicine, 43(3), 141-143, DOI: 10.4103/ijcm.IJCM_194_1810.4103/ijcm.IJCM_194_18
Kumar, D., Kumar, D., 2018. Managing the essential medicines stock at rural healthcare systems in India. International Journal of Health Care Quality Assurance, 31(8), 950-965, DOI: 10.1108/IJHCQA-12-2016-018610.1108/IJHCQA-12-2016-018630415612
Manjunath, U., Metri, B.A., Ramachandran, S., 2007. Quality management in a healthcare organization: a case of South Indian hospital. The TQM Magazine, 19(2), 129-139, DOI: 10.1108/0954478071072997110.1108/09544780710729971
Mohamad Nasbi Bin Wan Mohamad, W., Ali, M., 2009. Audit assessment of the facilities maintenance management in a public hospital in Malaysia. Journal of Facilities Management, 7(2), 142-158, DOI: 10.1108/1472596091095252310.1108/14725960910952523
Okereke, M., Ukor, N.A., Adebisi, Y.A., Ogunkola, I.O., Favour Iyagbaye, E., Adiela Owhor, G., Lucero-Prisno, D.E., 2021. Impact of COVID-19 on access to healthcare in low- and middle-income countries: Current evidence and future recommendations. International Journal of Health Planning and Management, 36(1), 13-17, DOI: 10.1002/hpm.306710.1002/hpm.306732857892
Propper, C., Damiani, M., Leckie, G., 2007. Impact of patients’ socioeconomic status on the distance travelled for hospital admission in the English National Health Service. Journal of Health Services Research Policy, 12(3), 153-159, DOI: 10.1258/13558190778154304910.1258/13558190778154304917716418
Roncarolo, F., Boivin, A., Denis, J.L., Hébert, R., Lehoux, P., 2017. What do we know about the needs and challenges of health systems? A scoping review of the international literature. BMC Health Services Research, 17(1), 636, DOI: 10.1186/s12913-017-2585-510.1186/s12913-017-2585-5559154128886736
Shah, M.T., Joshipura, M., Singleton, J., LaBarre, P., Desai, H., Sharma, E., Mock, C., 2015. Assessment of the Availability of Technology for Trauma Care in India. World Journal of Surgery, 39(2), 363-372, DOI: 10.1007/s00268-014-2805-710.1007/s00268-014-2805-725277980
Swain, S., 2019. Do patients really perceive better quality of service in private hospitals than public hospitals in India? Benchmarking: An International Journal, 26(2), 590-613, DOI: 10.1108/BIJ-03-2018-005510.1108/BIJ-03-2018-0055
Temsah, M.H., Al-Sohime, F., Alamro, N., Al-Eyadhy, A., Al-Hasan, K., Jamal, A., Al-Maglouth, I., Aljamaan, F., Al Amri, M., Barry, M., Al-Subaie, S., Somily, A. M., 2020. The psychological impact of COVID-19 pandemic on health care workers in a MERS-CoV endemic country. Journal of Infection and Public Health, 13(6), 877-882, DOI: 10.1016/j.jiph.2020.05.02110.1016/j.jiph.2020.05.021725654832505461
Tsamakis, K., Rizos, E., Manolis, A., Chaidou, S., Kympouropoulos, S., Spartalis, E., Spandidos, D., Tsiptsios, D., Triantafyllis, A., 2020. COVID-19 pandemic and its impact on mental health of healthcare professionals. Experimental and Therapeutic Medicine, 19(6), 3451-3453, DOI: 10.3892/etm.2020.864610.3892/etm.2020.8646718508232346406
Wu, P.E., Styra, R., Gold, W.L., 2020. Mitigating the psychological effects of COVID-19 on health care workers. Canadian Medical Association, CMAJ, 192(17), E459-E460., DOI: 10.1503/cmaj.20051910.1503/cmaj.200519720719432295761
Yoon, K., 1987. A Reconciliation Among Discrete Compromise Solutions. Journal of the Operational Research Society, 38(3), 277-286, DOI: 10.1057/jors.1987.4410.1057/jors.1987.44