Adebayo, I.T., 2017. An Evaluation of the Impact of Business-To-Customer (B2C) Logistics Service Quality (LSQ) on Customer Satisfaction in Nigeria, IOSR J. of Bus. and Manage., 19(4), 111-115.10.9790/487X-190402111115
Cierna, H., Sujova, E., 2020. Integrating Principles of Excellence and of Socially Responsible Entrepreneurship, Management Systems in Production Engineering, 28(1), 23-28, DOI: 10.2478/mspe-2020-000410.2478/mspe-2020-0004
Dzhuguryan, T., Deja, A., Wiśnicki, B., Jóźwiak, Z., 2020. The design of sustainable city multi-floor manufacturing processes under uncertainty in supply chains, Sustainability, 12(22), 1-18, 9439.10.3390/su12229439
Estepon, M., 2019. The importance of meeting customer expectations (and how to meet them!), Retrieved from < http://www.unitiv.com/intelligent-help-desk-blog >.
Fearne, A., Hornibrook, S., Dedman, S., 2011. The management of perceived risk in the food supply chain: a comparative study of retailer-led beef quality assurance schemes in Germany and Italy, The Int. Food and Agribusiness Manage. Rev., 1, 19-36.10.1016/S1096-7508(01)00068-4
Gajewska, T., Grigoroudis, E., 2015. Importance of logistics services attributes influencing customer satisfaction, 4th IEEE International Conference on Advanced Logistics and Transport (ICALT).
Grondys, K., Dragolea, L.L, 2016. Logistics attractiveness of Poland in relation to logistics centres and global competition, Polish Journal of Management Studies, 14(1), 84-94.10.17512/pjms.2016.14.1.08
Grzelakowski, A.S., 2010. Transportation markets as the instruments transportation systems regulation and optimization, Methodological aspects. In: Janecki, R., Sierpiński G. (Eds.), Contemporary Transportation Systems. Selected Theoretical and Practical Problems, The Development of Transportation Systems, Wydawnictwo Politechniki Śląskiej, Gliwice, 19-29.
Kiełtyka L., 2010. Processing and transmission of information. In: Varkoly, L., Kiełtyka L. (Eds.), Możliwości wykorzystania PC oraz sieci komputerowych, Dubnicky Technologicky Institut, 40-69.
Klimecka-Tatar, D., Ingaldi, M. 2020. How to Indicate the Areas for Improvement in Service Process - the Knowledge Management and Value Stream Mapping as the Crucial Elements of the Business Approach, Revista Gestao & Tecnologia-Journal of Management and Technology, 20(2), 52-74.
Kot, S., ul HAQUE, A., Kozlovski, E., 2019. Strategic SCM’s mediating effect on the sustainable operations: multinational perspective, Organizacija, 52(3), 219-235.10.2478/orga-2019-0014
Kozerska, M., 2010. Measurement of the level of compliance of the perceptions of logistics operators of their customers using the Servqual method. Logistyka, 2, 162-170.
Krauth, E., et al., 2005. Performance Measurement and Control in Logistics Service Providing, ICEIS 2005, Artificial Intelligence and Decision Support Systems, 24-28 Maj 2005, Miami, United States, 1-9.
Krzywda, D., 2019. Logistics customer service in the packaging industry. Polish Journal of Management Studies, 20(2), 322-333.10.17512/pjms.2019.20.2.27
Kwilinski, A., Kuzior, A., 2020. Cognitive Technologies in the Management and Formation of Directions of the Priority Development of Industrial Enterprises. Management Systems in Production Engineering, 28(2), 133-138, DOI: 10.2478/mspe-2020-002010.2478/mspe-2020-0020
Marcysiak, A., Pieniak-Lendzion, K., Lendzion, M., 2013. Courier services on the logistics services market in Poland, Zeszyty Naukowe Uniwersytetu Przyrodniczo-Humanistycznego w Siedlcach, 96, 29-38.
Meidutė -Kavaliauskienė I., Aranskis A., Litvinenko M., 2014. Consumer Satisfaction with the Quality of Logistics, Procedia-Social and Behavioral Sciences, 110, 330-340.10.1016/j.sbspro.2013.12.877
Mesjasz-Lech, A., 2019. Logistics Performance And Management Of Logistics System Safety, System Safety: Human - Technical Facility - Environment, 1(1), 730-737. DOI: 10.2478/czoto-2019-009310.2478/czoto-2019-0093
Pietrasieński, P., Ślusarczyk, B., 2015. Internationalization of Small and Medium Enterprises – Empirical Research Review on Barriers to Entry Into Foreign Markets, Polish J. of Manage. Studies, 11, 113-123.
Ulewicz, R., Jelonek, D., Mazur, M., 2016. Implementation of logic flow in planning and production control Management and Production Engineering Review, 7(1), 89-94.10.1515/mper-2016-0010
Wong, V., Saunders, J., Doyle, P., 2008. The Quality of British Marketing: a Comparison with US and Japanese Multinationals in the UK market, J. of Marketing Manage., 4(2), 107-130.10.1080/0267257X.1988.9964065