Artificial Intelligence Driven Alternative Dispute Resolution

The utilization of new technologies in the legal domain is not a recent development. However, the idea of implementing artificial intelligence in the realm of dispute resolution has garnered significant attention lately, primarily due to its capacity to expedite the resolution process and mitigate financial expenditures. Alternative dispute resolution is a preferred method for resolving commercial and investment disputes due to its key advantages of neutrality, flexibility, and globally enforceable awards. The objective of this study is to investigate the integration of artificial intelligence within the framework of alternative dispute resolution processes. Directive 2013/11/EU on Consumer Alternative Dispute Resolution facilitates the resolution of disputes arising from contractual obligations between EU consumers and traders within the European Union. However, it is important to note that the Directive was drafted more than a decade ago and may not effectively address the evolving landscape of consumer market trends and new technologies.